Terms and Conditions
Article 1 – Definitions
In these General Terms and Conditions, the following terms shall have the meanings set out below:
a) Trader: VETRIN, operated by URAZBAEV LLC, registered business address: 5830 E 2nd St Ste 7000
Casper, WY 82609
b) Consumer: A natural person not acting for purposes related to a commercial, business, craft, or professional activity.
Article 2 – Trader Identity
Registered business activity: Online retail of cosmetic and personal care products
Email address: utilek.shop@gmail.com
Article 3 – Scope and Application
These General Terms and Conditions apply to every offer made by Vetrin and to every distance contract concluded between Vetrin and the Consumer.
By placing an order through our website, the Consumer agrees to these Terms and Conditions.
Article 4 – Offers
All offers displayed on the website are subject to availability and may be modified or withdrawn at any time.
If an offer is subject to a specific validity period, this will be clearly stated on the website.
Article 5 – The Contract
The contract is concluded when the Consumer accepts the offer and fulfills the applicable conditions for payment.
After placing an order, the Consumer will receive a confirmation email summarizing the details of the purchase.
Article 6 – Right of Withdrawal
The Consumer has the right to withdraw from a purchase contract within 14 days of receiving the product, without giving any reason.
The Consumer may be asked to provide a reason for withdrawal, but this is not mandatory.
Article 7 – Costs of Withdrawal
If the Consumer exercises the right of withdrawal, they are responsible for the return shipping costs.
If payment has already been made, Vetrin will refund the amount within 14 days of receiving the returned goods, provided they are in their original condition and packaging.
Article 8 – Prices
All prices shown on the website are inclusive of applicable taxes, unless stated otherwise.
Vetrin reserves the right to change prices at any time before the contract is concluded.
For deliveries outside the United States, customs duties, import taxes, or clearance fees may apply and are the responsibility of the Consumer.
Article 9 – Conformity and Warranty
Products supplied by Vetrin are expected to meet reasonable standards of quality, functionality, and reliability.
If a product is defective or not as described, the Consumer must notify Vetrin within 7 days of receipt.
Article 10 – Delivery and Execution
Vetrin exercises the utmost care when processing and shipping product orders.
Delivery times are estimates and may vary depending on the destination and logistics conditions.
Any delays caused by customs or third-party carriers are outside Vetrin’s responsibility.
Article 11 – Duration, Termination, and Renewal
Consumers may terminate ongoing service contracts or subscriptions (if applicable) at any time, in accordance with the termination terms specified at purchase.
Article 12 – Payment
Payment must be completed at checkout through the available payment methods.
All transactions are processed securely through trusted third-party payment providers.
Article 13 – Complaints Procedure
Complaints regarding the execution of the contract must be submitted in writing to support@vetrin.co within 7 days of discovering the issue.
Vetrin aims to respond to all complaints within 5 business days.
Article 14 – Disclaimer
All prices, product descriptions, and information are subject to typographical or technical errors.
Vetrin reserves the right to correct any inaccuracies without prior notice.
In the event of a pricing error, Vetrin is not obliged to deliver products at an incorrect price.