Terms and Conditions

Article 1 – Definitions and Interpretation

For the purposes of these General Terms and Conditions (hereinafter referred to as “Terms”), the following definitions and interpretations shall apply, unless the context expressly indicates otherwise:

a) Trader: The legal entity responsible for operating this website and offering products or services under the brand name VETRIN.

b) Consumer: Any natural person engaging with the Trader’s online platform for purposes not directly related to commercial, professional, or business activity.

c) Website: The digital platform through which the Trader provides access to its offers, information, and related commercial functionalities.

d) Contract: Any legally binding agreement established between the Trader and the Consumer following an accepted order, whether executed electronically or otherwise.

Article 2 – Trader Information

The Trader operates as an independent business entity, conducting online retail activities within the domain of beauty, self-care, and wellness products.

All business operations are administered in accordance with applicable laws and internal company policies.

Consumers seeking clarification or communication with the Trader may use the designated contact channels provided on the website.

Direct correspondence is generally processed according to internal availability and subject to administrative prioritization.

Article 3 – Applicability and Acceptance

These Terms govern all offers, transactions, and communications facilitated through the Trader’s online platform.

By accessing or using the website, the Consumer acknowledges familiarity with, and agreement to, these Terms in their entirety.

The Trader reserves the right to amend, update, or modify these Terms at any time, with or without notice. Continued use of the website constitutes acceptance of any such modifications.

Article 4 – Offers, Availability, and Information

All offers presented on the website are strictly subject to availability, and no representation or guarantee is made regarding product continuity or stock levels.

The Trader reserves the right to modify, suspend, or withdraw offers at its sole discretion.

Visual representations, descriptive texts, and related informational content are provided solely for illustrative purposes and may differ from actual products due to variations in manufacturing, packaging, or technical updates.

The Trader shall not be held liable for typographical, clerical, or technical errors in product listings or pricing information.

Article 5 – Formation of the Contract

A Contract is established when the Consumer submits an order through the website interface and such order is accepted by the Trader through an acknowledgment of receipt or confirmation.

The Trader may, at its discretion, refuse or cancel an order without obligation to provide a specific reason, particularly in instances of irregular payment activity, suspected misuse, or supply limitations.

The Consumer acknowledges that submission of an order constitutes a binding intention to purchase and that the Trader’s acceptance finalizes the contractual relationship.

Article 6 – Withdrawal, Returns, and Cancellations

The Consumer may, in certain cases and under specific conditions determined solely by the Trader, request cancellation or modification of an order.

Such requests are subject to review and approval at the Trader’s discretion and must comply with internal guidelines regarding product condition, handling, and eligibility.

The Trader reserves the right to deny any request that fails to meet internal standards or procedural requirements.

Any associated costs, logistics, or administrative processes related to cancellation or return requests shall be determined on a case-by-case basis and borne as deemed appropriate.

Article 7 – Pricing, Taxes, and Adjustments

Prices displayed on the website are current at the time of publication but are subject to revision or correction without prior notice.

All displayed amounts are inclusive or exclusive of applicable charges as indicated, and additional fees may arise depending on the Consumer’s jurisdiction or payment method.

The Trader retains full authority to adjust, amend, or correct prices and related information at any time prior to the finalization of a Contract.

Any discrepancies arising from external factors such as exchange rates, third-party fees, or taxation changes remain the responsibility of the Consumer.

Article 8 – Product Characteristics and Responsibility

The Trader endeavors to ensure that products conform to general expectations of quality and usability under normal conditions of use.

However, no explicit or implied warranty is provided beyond what is required by applicable law.

Consumers are advised to use products in accordance with instructions, and the Trader disclaims any responsibility for consequences arising from misuse, improper storage, or failure to follow usage guidelines.

Minor deviations in appearance, scent, texture, or packaging shall not constitute grounds for complaint or nonconformity.

Article 9 – Delivery and Fulfillment

Orders are processed and dispatched using logistics channels deemed appropriate by the Trader.

Estimated delivery times, if provided, are indicative and non-binding.

Delays, interruptions, or failures in delivery caused by third parties, carriers, or regulatory authorities shall not entitle the Consumer to compensation or cancellation.

The Trader assumes no liability for losses, delays, or costs arising from circumstances beyond its reasonable control, including but not limited to customs procedures, weather conditions, or operational disruptions.

Article 10 – Payment Terms and Security

All payments must be made using secure methods as made available at checkout.

The Trader collaborates with authorized payment processors and financial intermediaries to ensure transaction security, but shall not be held liable for technical malfunctions or external breaches beyond its control.

The Trader reserves the right to withhold or suspend fulfillment of any order pending payment verification or in case of suspicious activity.

Article 11 – Complaints and Customer Correspondence

Consumers who wish to report an issue or concern may submit a written inquiry using the communication form accessible via the website.

All complaints are evaluated individually, and responses will be provided within a reasonable timeframe as determined by the Trader’s internal processes.

The Trader may request supporting information or documentation to properly assess a complaint before providing a resolution.

Failure to provide sufficient detail may result in delayed or limited response.

Article 12 – Limitation of Liability

The Trader shall not be liable for any indirect, consequential, incidental, or punitive damages arising from the use of its products, website, or services.

To the fullest extent permitted by applicable law, the Trader’s aggregate liability shall in no case exceed the monetary value of the transaction in question.

The Consumer acknowledges that online retail transactions inherently involve third-party systems and processes beyond the Trader’s control.

Any reliance upon external information, including user reviews or marketing materials, is undertaken at the Consumer’s own discretion and risk.

Article 13 – Technical and Content Disclaimer

All website content, including but not limited to product descriptions, specifications, and images, is provided for informational purposes only.

The Trader makes no guarantees regarding the completeness, reliability, or accuracy of the information presented.

In the event of inconsistencies or typographical errors, the Trader reserves the right to modify or correct content without notice.

Article 14 – Governing Law and Amendments

These Terms and all related transactions shall be governed by general principles of contract law, without prejudice to mandatory consumer protection provisions.

The Trader reserves the unilateral right to amend or supplement these Terms as deemed necessary, and such changes shall take effect upon publication on the website.

The Consumer is encouraged to review the Terms periodically to remain informed of any updates.