Refund & Return Policy
1. General Overview
This Refund & Return Policy (“Policy”) outlines the general principles and internal procedures applicable to order review, return requests, and refund considerations related to purchases made through the VETRIN online platform.
The Trader reserves the right to interpret, amend, or revise this Policy at any time, without prior notice.
By completing a purchase, the Consumer acknowledges having read, understood, and agreed to all provisions stated herein.
2. Order Cancellation and Modifications
Once an order has been successfully submitted and entered into the system, it is generally considered final and binding.
Cancellations or modifications may only be considered under exceptional circumstances, subject to internal review and operational feasibility.
The Consumer is encouraged to verify all order details, including quantity, product selection, and delivery information, prior to finalizing the transaction.
Should a discrepancy or error be identified, the Consumer may contact customer support using the contact form available on the website.
While the Trader will make reasonable efforts to review such requests, there is no guarantee that an order can be altered or stopped once it has entered the fulfillment stage or been transmitted to the logistics partner.
Orders that are already in processing or shipment cannot be modified, canceled, or redirected.
3. Eligibility for Returns
Return requests may be submitted in limited situations and are subject to evaluation based on internal criteria.
To be eligible for consideration, the item must remain in a condition consistent with new, unused merchandise and should include any original packaging, documentation, or labeling that accompanied the product.
The Trader reserves the right to deny a return if, upon inspection, the item exhibits any signs of use, tampering, or handling inconsistent with resale condition.
Proof of purchase or verifiable transaction confirmation may be required for all return inquiries.
Consumers are advised to retain their purchase documentation until all matters related to their order are conclusively resolved.
4. Return Authorization and Procedure
Before initiating a return, the Consumer must obtain explicit authorization from the Trader through the designated communication channel.
Unauthorized returns or unsolicited shipments sent without approval may not be accepted and could result in disposal or non-processing of the returned item.
Upon approval, specific guidelines regarding the return destination, packaging requirements, and handling instructions will be provided to the Consumer.
The Consumer is responsible for following these instructions accurately to ensure proper identification and processing of the return.
5. Costs and Responsibility of Return Shipping
All costs associated with the transportation, shipping, or handling of returned items are the sole responsibility of the Consumer, unless explicitly stated otherwise in writing by the Trader.
Shipping fees, customs charges, or ancillary service costs are non-refundable.
The Trader does not assume liability for items lost, damaged, or delayed in transit during the return process.
It is strongly recommended that Consumers use a traceable and insured shipping method when returning goods.
6. Refund Evaluation and Processing
Upon receipt of the returned item, the Trader will conduct a quality and compliance assessment to determine eligibility for a potential refund.
The evaluation process timeframe may vary depending on workload, logistics, and internal review procedures.
Approval or rejection of a refund request is at the sole discretion of the Trader and based on the item’s condition, order details, and adherence to this Policy.
If a refund is approved, it will be issued through the original payment method used during purchase, following completion of internal verification.
Processing and transfer timelines may depend on the payment processor, financial institution, and other third-party intermediaries.
The Trader shall not be held responsible for additional processing delays or technical limitations beyond its direct control.
7. Incorrect or Incomplete Address Information
Consumers bear full responsibility for providing accurate, complete, and deliverable shipping information at the time of order submission.
Any inaccuracies or omissions that result in misdelivery, delay, or non-receipt of the order are solely attributable to the Consumer.
If an order is returned to the sender due to incorrect address details, unavailability at the time of delivery, or failure to retrieve the parcel from the carrier’s collection point, the order may be marked as undeliverable or abandoned.
No reimbursement or replacement shall be issued for such cases unless otherwise determined by the Trader at its discretion.
8. Non-Returnable and Non-Refundable Items
Certain products may be classified as non-returnable or ineligible for refund due to health, hygiene, or safety considerations.
This includes, but is not limited to, personal care products, opened containers, or any items that have been unsealed or used.
Due to the nature of cosmetic and topical formulations, individual skin sensitivity or allergic reactions do not constitute grounds for return or refund.
Consumers are strongly advised to review all ingredient lists and product details carefully before completing a purchase.
9. Product Condition and Inspection
Upon delivery, Consumers are encouraged to inspect their order promptly to ensure that it corresponds with the purchase confirmation.
Minor discrepancies in packaging design, labeling, or coloration, which do not affect the essential characteristics of the product, shall not be considered defects or grounds for complaint.
If a significant issue is identified, the Consumer must report it within a reasonable timeframe and provide sufficient detail to enable internal investigation.
10. General Limitations and Discretion
The Trader reserves the right to interpret this Policy in a manner consistent with internal operational procedures and applicable law.
Approval or denial of refunds, replacements, or exchanges shall be determined exclusively by the Trader, based on the totality of the circumstances and supporting documentation.
Decisions rendered under this Policy are final and binding.
This Policy does not create any additional consumer rights beyond those expressly mandated by applicable law and is intended to outline internal processes rather than confer guarantees or entitlements.
11. Updates and Revisions
The Trader reserves the unilateral right to amend, supplement, or replace this Policy at any time without prior notification.
Such amendments shall take effect immediately upon publication on the website and apply to all transactions made thereafter.
Consumers are advised to review this Policy periodically to stay informed of any updates or procedural adjustments.