Shipping Policy
1. General Overview
This Shipping Policy (“Policy”) describes the general guidelines, internal procedures, and operational principles governing the preparation, dispatch, and delivery of products purchased through the VETRIN online platform.
The Trader aims to ensure a reliable and satisfactory delivery experience for all customers while maintaining flexibility to adjust operations in accordance with logistical, regulatory, or regional conditions.
By placing an order, the Consumer acknowledges and agrees to the terms set forth in this Policy, which may be updated or modified periodically without prior notice.
2. Worldwide Shipping
The Trader offers international delivery services to a broad range of destinations and regions.
Efforts are continuously made to maintain global availability; however, the Trader reserves the right to limit or exclude specific territories at its discretion due to logistical constraints, regulatory limitations, or carrier restrictions.
All shipping operations are handled through verified third-party partners, whose timelines and performance may vary depending on local infrastructure and customs processing.
3. Shipping Information
Free Shipping: Enjoy free shipping on all orders — no minimum purchase required.
Processing Time: 2–5 business days.
Estimated Delivery Time: 5–9 business days after processing.
The above timeframes are provided for general reference only and represent average estimates under standard operating conditions.
Actual delivery times may differ due to factors beyond the Trader’s control, including regional variations, customs procedures, courier workload, and seasonal fluctuations.
4. Order Processing and Dispatch
Once an order has been successfully submitted and confirmed, it undergoes a preparation and verification process in accordance with internal handling protocols.
During this stage, items are selected, inspected for quality assurance, and securely packaged for shipment.
Processing typically occurs within the general timeframe stated above but may extend further depending on order volume, product availability, or technical delays.
Once the order has been handed over to the courier, the Consumer will receive an email containing shipment confirmation and tracking details, when such information is available from the carrier.
5. Delivery Estimates and Conditions
The indicated delivery estimates are based on standard transit durations provided by external logistics partners and should not be interpreted as binding guarantees.
The Trader assumes no responsibility for delays, interruptions, or delivery failures arising from circumstances such as customs inspections, carrier errors, weather disruptions, or unforeseen operational incidents.
The Consumer acknowledges that delivery schedules may vary significantly between regions and that extended delivery times do not automatically constitute grounds for cancellation or refund.
Where possible, tracking updates will be made available to assist the Consumer in monitoring shipment progress.
6. Shipping Fees and Additional Costs
Shipping is offered free of charge for all orders, regardless of quantity, weight, or destination, subject to availability of standard delivery services.
There are no hidden fees, surcharges, or minimum order requirements for the application of free shipping.
Nevertheless, certain remote or restricted areas may incur handling or customs-related charges imposed by local authorities or third-party carriers, which remain the sole responsibility of the Consumer.
The Trader shall not be held liable for additional charges, taxes, or import duties applied by governmental or postal institutions.
7. Delays, Force Majeure, and High-Volume Periods
During peak shopping seasons, public holidays, or periods of exceptional order volume, fulfillment and delivery times may be extended.
Unexpected events such as natural disasters, strikes, customs backlogs, or international transport restrictions may further affect delivery schedules.
The Trader is not liable for such delays, and in such circumstances, Consumers are encouraged to exercise patience and await updates through the tracking system or customer service correspondence.
If an order has not been delivered within a reasonable timeframe beyond the estimated period, the Consumer may contact the customer support team for assistance and clarification.
Resolution times may vary based on carrier feedback and investigation results.
8. Undeliverable or Returned Shipments
Orders returned to the sender due to incomplete address details, repeated failed delivery attempts, or unclaimed parcels at postal offices may be classified as undeliverable.
Such cases may require re-shipment at the Consumer’s expense or may be deemed abandoned, depending on the circumstances.
The Trader reserves the right to determine the appropriate resolution based on logistical feasibility and internal policy considerations.
9. Tracking and Communication
Where available, tracking numbers are issued via email following dispatch.
The Trader is not responsible for incomplete or delayed tracking updates, as this information is managed directly by third-party couriers.
Communication regarding delivery inquiries should be conducted through the official contact channels listed on the website, accompanied by the order number and relevant details.
10. Policy Updates and Applicability
The Trader reserves the right to revise or modify this Shipping Policy at any time, without obligation to provide prior notice.
Such revisions shall take effect immediately upon publication on the website and shall apply to all subsequent orders.
Consumers are encouraged to review this Policy periodically to remain informed about the current operational guidelines and delivery terms.